Where for art thou $200?

Noticed the $200 I paid on Jan 2nd never showed up on the bill.

Can't take talking to them anymore. I'm shaking when I get off the phone. I'll try live chat for a change.

Spoke to Tom from 7.30pm to 8.08pm.

He's going to run a bpay trace and give me a call back in a week. Tells me it's an invalid account number - I'm wondering if it's just an old account number. I knew I should have double checked when I paid that through bpay.

Where's my $200??